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Zero Transfer fee for new users!
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Quick and easy way to send and receive money internationally

Send funds to loved ones or receive payments from clients abroad with minimal fees, in just 5 minutes!

  4.3  
Trustpilot
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Check Rates
AUD
NGN
Exchange Rate0
New User RateAUD 0.00
Transfer FeeAUD 0.00
Estimated Arrival TimeWithin minutes

Send more for less with Wiremoney

Make Transfer

Send money to
your loved ones

Friends and Acquaintances

Baby showers, birthdays, celebrations? Stay involved in the lives of your friends no matter the distance

Families and Loved ones

Allowances, emergencies, fees? We've got you covered. Stay connected to your loved ones no matter the distance

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Receive Payments

Get paid for your services quickly

Creative

Get paid on time for your work at the best possible rates.

Freelancer

Get paid hassle-free. No lengthy documentation, no waiting, no exclusions.

Make Transfer

Pay your partners, both home
and abroad

Business Partners

Pay for services and meet time-sensitive payment deadlines easily with Wiremoney

Suppliers

Pay for your goods easily, meet shipment deadlines, and maintain business relationships with Wiremoney

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All The Reasons To Choose Wiremoney

24/7 Live Support

At Wiremoney, we strive for excellence by providing timely 24/7 assistance and ensuring a seamless cross-border transaction experience.

Super-Fast Transfers

We prioritise seamless transactions to ensure your funds arrive promptly and reliably.

Regulatory Compliance

We are registered with all necessary bodies, including ASIC, and strictly adhere to regulatory compliance. We run our business in a manner that prioritises the safety, welfare, and convenience of our customers

100% Safe Transactions

We ensure your transactions are 100% safe by employing bank-grade security measures to protect your funds throughout the entire transfer process, ensuring their safe and secure delivery to the recipient.

Family and friends

How to start transacting in less than 3 minutes

01
Create an Account

Sign up with your email and a secure password either through our app or website.

02
Verify Your Details

Our verification process ensures the authenticity of our users. This takes a few quick minutes

03
Start Sending Money

Choose a destination, enter the amount, and see the exchange rate and our fees instantly.

04
Add Beneficiary Details

Enter the recipient's information accurately and save it for faster future transactions.

05
Complete Your Transfer

Go to your bank app, select 'pay someone' or 'pay anyone' and follow the prompts to complete your transaction.

Family and friends

Coming soon to Wiremoney

We have some exciting features in the pipeline! We remain committed to offering you better and more exclusive services.

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Bills Payments image
Bills Payments

Easily pay your bills and that of your loved ones right from our app

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Foreign Currency image
Foreign Currency

Get FX cash from any of our partners in your city!

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Crypto Payments image
Crypto Payments

Make and receive payments in crypto right from the wiremoney app

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School Fees image
School Fees

Pay directly to choice institutions rightfrom our app

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Bills Payments

Easily pay your bills and that of your loved ones right from our app

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Foreign Currency

Get FX cash from any of our partners in your city!

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Crypto Payments

Make and receive payments in crypto right from the wiremoney app

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School Fees

Pay directly to choice institutions rightfrom our app

FAQ

Frequently asked questions

What does Wiremoney do?

Wiremoney brings international money transfers to your doorstep. You can send money to any bank account/person from the comfort of your home. We are much more competitive than banks, in terms of rates, fees, and turnaround time.

Why should I trust Wiremoney?

Wiremoney was built to provide a safe means for families and entrepreneurs to send and receive money across borders. As such, we have employed bank-grade security to ensure that your funds always arrive safely to your recipients your accounts are protected from unauthorized access and login attempts.

Can anyone create a Wiremoney account?

To create an account, you must be over 18 years of age.

What do I need to create an account?

All you need is a smartphone, a laptop or an iPad, a working phone number, an email, and a valid ID issued by the government.

You can send money to the following countries

China
China
Bangladesh
Bangladesh
India
India
Ethiopia
Ethiopia
Kenya
Kenya
Senegal
Senegal
Indonesia
Indonesia
South Africa
South Africa
  Ireland
Ireland
  Greece
Greece
Senegal
Senegal
Indonesia
Indonesia
Uganda
Uganda
Bangladesh
Bangladesh
Philippines
Philippines
Ethiopia
Ethiopia
Hong Kong
Hong Kong
Italy
Italy
Germany
Germany
Mexico
Mexico
Brazil
Brazil
Uganda
Uganda
Ethiopia
Ethiopia
Indonesia
Indonesia
Bangladesh
Bangladesh
India
India
Philippines
Philippines
Hong Kong
Hong Kong
Isreal
Isreal
Switzerland
Switzerland
Testimonials

Don’t take our word, take theirs

I appreciate the competitive rates and the instant follow-up from the team. All my questions were answered promptly, which was a refreshing change compared to the other company I used that was not responsive. The communication was excellent, and I felt the team demonstrated great dedication and ownership throughout the process. The only aspect I would like to see improved is the notification of transaction details. When a transfer is initiated, I would prefer to receive the transaction reference number and total amount, not just a pop-up notification.

Abuchi Abuchi
Seville Grove, WA

The service is fast and reliable, and I get my money instantly. The rates are impressive, and the overall service is excellent. There was a case where I had to send more than usual due to family needs. The team was able to increase the threshold amount and let me send higher volumes. I am happy that they treat customers on a case-by-case basis and review their guidelines as opposed to having a standard in-flexible approach.

Olayemi Benjamin
Doolandella, Qld

Impressive rates, fast service, instant transaction speed, and efficient remittance services. Highly recommend

Esomchi Emmanuel
Melbourne, Vic

Exceptional customer experience with prompt responses. I used almost all their channels: chat, email, call and WhatApp and I've always been able to get through to someone straight away. I love how they keep me in the loop when there are unplanned delays or transactional issues. I’ve encountered very rude service from competitors before, but your team’s professionalism stands out. Keep up the excellent work!

Victory Ehias
Chisholm, NSW

Whenever I encounter issues while navigating the app, help is provided instantly. The rates are good, and transfers are seamless. I’ve been using the service for years now and I have always been valued and well taken care of.

Chinelo Ugwoke
Brisbane, Qld

Transactions are quick and the customer service is highly supportive. After using various other services, I appreciate that there are no hidden fees or service charges with the Wiremoney platform. Everything is straightforward and transparent, I love how reliable the organization is, making my money transfer safe.

Uchechi Maduike
Ipswich, Qld

Wiremoney is good. The money I send reaches the receipient instantly, but in rare occasions, there were delays probably due to banking network issues. Even in such cases, I was always informed about the timelines so I knew what to expect. 99.9% of the time their system is very effective and that's what makes me use this company for my remittance needs.

Mbaka Clement
Gold Coast, Qld

The transfer speed of Wiremoney is simply amazing! They literally move money across borders in just a few seconds—it's like lightning speed, happening in the blink of an eye. If it weren't for my association with them, I would never have known that such efficiency was even possible. Well done, team! Keep up the great work and continue to amaze us.

Adebayo Olawale
Brisbane, Qld

This company goes above and beyond, proving their service efficiency. I’ve found it to be fast and doesn't charge service fee for certain amounts unlike other providers

Adebola Aderemi
Brisbane, Qld

I enjoy the services provided, especially the prompt resolution of issues. Transfers are much faster compared to other apps, as they are instant. Navigating through the app is also very easy. Amongst all the remittance service providers I have used, I can say Wiremoney is the best. It stands out from the rest and is truly outstanding in every way.

Opeyemi Olatade
Brisbane, Qld

Simpler way to send and receive money internationally

Send and receive money in 5 minutes. Great exchange rates, minimal fees.

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wiremoney logo
Wiremoney allows you to send funds to your loved ones or receive payments from clients abroad with minimal fees.
Wiremoney
Legals
Contact Us
Wiremoney Transfers, Level 6, 200 Adelaide Street, Brisbane City, QLD 4000.
Orbuis Group Pty Ltd trading as Wiremoney Transfers is registered with Australia Securities and Investment Commission. ABN Number: 17 651 460 114. Orbuis Group Pty Ltd is registered with AUSTRAC
©Wiremoney Platform 2021. Powered By Orbuis Group.

Terms and Conditions

Read the following Wiremoney Terms and Conditions below.

1. Services Offered

WireMoney provides international money transfer services to its users (“Users“) through various channels including online platforms, mobile applications, and partner agents.

2. User Eligibility

Users must be at least 18 years of age and capable of entering into legally binding contracts to use our services. By using our services, you represent and warrant that you meet these eligibility criteria.

3. Registration

Users may be required to register an account with WireMoney to use certain services. Users agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to ensure its accuracy.

Privacy Policy

At Wiremoney, we pride ourselves on maintaining the highest levels of security, transparency and integrity in our work, and recognise the importance of protecting and respecting your personal data

Overview

To provide you with our services we need to know things about you. We will only collect information we need to provide you with the services you have requested and will handle your information with the utmost care. Any information we receive about you will be subject to strict controls to minimise the risk of misuse – including unauthorised access to, or disclosure of, your personal data.

This Privacy Policy applies to information that Wiremoney may collect about visitors to our website (even if you do not become a customer), companies and individuals who register for our services, and continue using our services, and any other person who contacts us over the telephone or in writing.

Please read this notice carefully, together with our Terms and Conditions and any other documents referred to within. For the purposes of this Privacy Policy, the term “personal information” means any data that can identify you as an individual for example name, address and contact information.

If you would like to know more about any of the terms of this Privacy Policy, please contact us (information provided below) so that we can help you with any questions or concerns.

What information do we collect? And how do we collect it?

Information you provide to us

To open an account or use Wiremoney services, you will be asked to provide identifying information about yourself (e.g. name, address, and email address), your company and documents to verify the information provided.

In order to make payments, you will be asked to provide the information required to facilitate the payment – e.g. beneficiary information, bank account details and source of funds.

In the course of our business relationship, we may ask for additional evidence in order for us to comply with our legal obligations – e.g. anti-money laundering regulations. These can include, but are not limited to, documents required to verify any information provided or evidence of source of funds.

Information we collect when you use our website or app

Our website uses cookies to provide you with a better experience on our website, for fraud prevention and to provide internet-based advertisements. For detailed information on the cookies we use and the purposes for which we use them, please see our full Cookies and Tracking Notice.

The Wiremoney user community participants will have their sessions recorded to allow us to capture the feedback to improve our services and help with the development of new products. This will always be based on your consent, which you can withdraw at any time.

For the detection and prevention of fraud and cyber-crime, we will collect information, including session, device and IP address to help ascertain the legitimacy of the account login.

Public information

For non-registered users, we may contact you using publicly available information or information from third parties, which you have consented to being shared, to let you know about products that could be relevant for your business.

Transactional information

Once your account is fully set up and you begin to transact with us we will collect, process and store your Wiremoney financial and transactional information. This information includes the amount, currency, type of transaction, source of funds, exchange rate, recipient name and bank details.

Information about you that we receive from third parties

To protect ourselves and our customers against fraud, we verify the information you provide with anti-fraud agencies and electronic identity verification services. In the course of verification, we receive and process information about you from such services.

Information may also be collected from credit reference agencies.

Communications

All calls are recorded and correspondence retained for the purposes of quality control and training, as evidence of transactions and to fulfil regulation requirements. Any information you disclose to us will be held on these recordings.

Individuals who are not registered users of Wiremoney

Connected parties

Wiremoney may collect information about connected parties to a Wiremoney client during the course of the business relationship from the client to comply with our legal obligations - e.g. directors or shareholders of a company.

Where customers provide this information, they are required to bring this Privacy Notice to the attention of the individuals concerned.

Beneficiaries

Wiremoney will collect information required to be able to send a payment to an individual, who may not be a Wiremoney client. This will include name and bank account details that are required by regulations to process the payment.

What do we use your information for?

Registration and administration

We use your information to enable you to register with us. Once you have an account with us we will use your details to contact you and to reply to any queries or requests. We may use your information in the administration of your account, which includes us contacting you in order to update your account details (this assists us with keeping our records as up to date as possible) or in order to notify you of changes or improvements to our products or services that may affect our service to you.

Our products and services

We use your information in order to supply our products and services to you and to meet our contractual obligations to you. Additionally, we may need to notify you of any changes relating to our products and services.

Prevention and detection of crime

We are subject to strict anti-money laundering and counter-terrorist financing regulations which requires us to undertake due diligence on our customers. This may include the use of electronic verification tools. As part of our verification requirements, we may require copies of identification documents and proof of address. We may require additional documentation and information from time to time in the course of our business relationship with you to ensure we comply with our anti-money laundering and counter-terrorist financing obligations.

Direct Marketing

We may use your information to keep you up to date concerning our products and services, tell you about new products/services or to ask about your experience with us. Further information on setting your preferences, including opting out, is set out below.

Monitoring

We record all our telephone calls for security and training purposes.

Who do we share your data with?

Banking Partners

Wiremoney uses various banking partners around the world to ensure your payment can get to where it needs to go as quickly as possible.

For transparency, verification and legal requirements, we are required to include certain information on the payment which could include:

  1. Your name
  2. Your date of birth
  3. Your address
  4. Beneficiary details
  5. Your national identity reference (e.g. passport)

Service Providers

We may share your information with trusted companies providing services to us under confidentiality agreements such as Veriff. Veriff provide identity verification services on our customers. To that extent, it accesses and retains information about our customers for the sole purpose of providing the services. We may share information about customers such as names, contact numbers and email addresses with other service providers who carry out some specified services. These service providers include SendX, SendGrid and Azupay, Flutterwave, and Cloudinary. These third-party services providers retain the customers and end users’ information for the sole purpose of providing these services to us.

For purposes of identity verification of our customers and end users, Veriff processes some personal information namely:

  1. Personal identification documents where information such as name of the customer, sex of the customer, personal identification code, issuing country, expiration date, document barcodes (may vary depending on the document) and security features are extracted by Veriff.
  2. Contact details, such as address, e-mail address, telephone numbers, IP address and, where necessary, presented document type (e.g. utility bill);
  3. Photos and videos as well as other data, such as face scans and measurements, extracted from the photos and videos which are used to authenticate the identity of the customer or compare the customer’s face to identity documents presented. Some of the extracted data may be considered as biometric data and/or sensitive Personal Data (also special category of personal data, hereinafter referred to as “sensitive Personal Data”) in certain jurisdictions;

In course of rendering payment processing services, Flutterwave processes the following transactional data of the customers and end-users:

  1. Personal identification information such as full name, email address and phone number.
  2. Banking information and sometimes customer's payment details/bank information.

As part of the features available on the Wiremoney platform, customer’s profile images are uploaded to Cloudinary. The latter also retain the profile images in order to provide its services to Wiremoney.

These companies do not have any rights to market other services with you.

Wiremoney performs due diligence to ensure third parties are compliant with applicable legal and contractual requirements.

Also, we may share your information with any person acting on your behalf provided that you have given us the permission to do so.

Regulators and Law enforcement

As part of the regulatory requirements for our business, we share your information with AUSTRAC (Australian Transaction Reports and Analysis Centre) for purposes of fulfilling our obligation by submitting periodic reports on our transactions to the body. We may need to pass necessary information on to Governmental departments, regulatory bodies, law enforcement/tax/customs agencies, courts of law or other third parties where we are legally compelled to do so.

We will never sell any personal data that we hold about you.

How long do we keep your personal information for?

Wiremoney will only retain your information for as long as is necessary for providing our service to you and will not hold or process your information for any longer than we are legally required to. The criteria used to determine the appropriate retention includes:

  1. Regulatory requirements Wiremoney is subject to
  2. Whether a legal claim could be brought against Wiremoney
  3. Necessity of information to provide our service to our customers
  4. The legal basis for processing your information – e.g. consent

Information about connected parties and beneficiaries, which may not belong to a Wiremoney client, are stored for a period to comply with applicable legal requirements.

Communications

We communicate with you on a regular basis via email and phone to provide excellent customer service and fulfil requests.

Additionally, we use your email address, phone number and postal address to:

  1. Provide notification as part of the on - boarding and trading lifecycle
  2. Send you important changes to our products and services
  3. Send notices and disclosures required by law

Due to the service-orientated nature of these communications, you cannot opt out to receiving these.

Marketing

Wiremoney would like to keep you up to date concerning our products and services.

Once you are a client of Wiremoney, we may use your information to provide product information, and rate and market updates that are relevant to you and/or your company.

We may also use your information (whether you are a registered Wiremoney user or a visitor to our website) to keep you up to date on general products, market updates or rate movements.

If you change your mind on which communications you would like to receive or how you would like to receive them or you decide that you do not wish to receive these types of communications, you can unsubscribe at any time by:

  1. emailing privacy@wiremoney.com
  2. clicking the link at the bottom of any email that you receive.

You will not miss any service we provide by not choosing to receive marketing from us and you can change your mind whenever you like as often as you like.

What are your rights?

We recognise and support the rights outlined below. In some countries some or all of these are legal requirements, in others they are not, but we will endeavour to comply with any request relating to the below regardless in those jurisdictions. If you would like to exercise any of the below rights then please contact the Data Protection Manager privacy@wiremoney.com and we will respond to your query.

We will require you to provide proof of identity and to provide sufficient information to allow us to locate relevant information and in order to verify that the person making the request is the account holder or acting with their permission.

Non-registered users (e.g. website users, connected parties and beneficiaries of payments) have the same rights as any registered user and can contact Wiremoney to request these.

For more information about your rights, please have a look at your local data protection regulator’s website.

To ask for information that Wiremoney holds about you to be corrected

If you notice any of the information on your account is incorrect, you can contact us and we will make any necessary changes, subject to verification of the information.

To ask us to erase your information if we no longer have a reason to hold it

Wiremoney will retain your information only for as long as necessary based on our obligations and business needs. This will be in line with our data retention policy. For more information, please see the How long do you hold my information for? section of this Policy. Additionally, you can request for your data to be deleted, subject to our legal and contractual obligations.

We will retain a record of your erasure request but we will not use this information for any other purpose.

To ask for a copy of the information Wiremoney holds about you

You have the right to request details of the information we hold about you, a description of that data, the purposes for which it is being used and any parties with which we share your information. Where we are legally permitted to, we may decline your request or part of your request, but we will provide an explanation with the response.

To ask Wiremoney not to further process your information

If you make a request for us to stop processing information, we will investigate to see if there is compelling reason for processing to cease.

If you make a request for us to stop processing information, we will investigate to see if there is compelling reason for processing to continue and will discuss the conclusion of the investigation with you.

You can not object to the processing which is a legal obligation or where we must process your information to satisfy a contract to which you are a party.

Also, you can object to marketing communications at any time. Please see the marketing section for more details.

To ask not to be subject to automated decision making and profiling

Wiremoney puts people first. There will not be any scenarios in which profiling or automated decision making will have a legal impact on you without a person reviewing or making a decision on the result. If you feel you may have been unfairly impacted, please contact us to discuss this further.

Security

We store all data electronically and physically in a secure manner to protect its confidentiality, integrity and availability. Data is stored on servers which are protected by actively maintained firewalls. We make use of up-to-date anti-virus software and our servers have restricted access.

If you provide paper-based documentation for the purpose of identity verification these will be stored electronically and the original will be destroyed securely or returned to you.

Transmission of data on the internet can never be completely secure. We do not and cannot guarantee the security of information collected or transmitted electronically however, we take reasonable care to safeguard your personal information.

Consent

By accessing our Services, you accept our and (TC), Privacy Policies and Terms of Service of our service providers listed above, and you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. In addition, by using our Services you are accepting the policies and practices described in this Privacy Policy. Each time you visit our website or use the Service, and any time you voluntarily provide us with information, you agree that you are consenting to our collection, use, storage and disclosure of the information that you provide, and you are consenting to receive emails or otherwise be contacted, as described in this Privacy Policy. Whether or not you register or create an account with us, this Privacy Policy applies to all users of the website and the Services.

What information we process

Wiremoney collects both personal information about you and will Process this data for the duration of the Services, as described in this Privacy Policy and our Terms and Conditions. Personal Data includes customers’ information: identification and contact data (name, contact details, username); billing information (such as payment card details, account details, payment information); organization information (such as name, address, geographic location).

Definitions

  1. 'Customer' means a person or entity that is registered with Wiremoney to use the Services.
  2. 'Personal Data' means any information relating to an identified or identifiable natural or legal person.
  3. 'Processing' means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction. "Process", "Processes" and "Processed" shall be interpreted accordingly.

Transferring to third-party companies

We will never sell, rent, or lease your Personal Data to a third party, but we may share collected information for the purposes described in this Privacy Policy with third-parties and service providers that help Wiremoney provide, improve, promote or support our Services, that help with our business operations and assist in the delivery of our Services, or who performing services for us, in order to prevent damage to our property or for safety reasons, for example, payment processors, hosting services, analytics, content delivery services, advertising partners, etc., in a manner that is consistent with this Privacy Policy. We may also share information with third parties if required to do so by law or if you violate our Terms and Conditions.

Age of consent

By using the Service, you represent that you are at least 18 years of age.

Merger or acquisition

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Data may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to Process your Personal Data as set forth in this Privacy Policy.

Changes to our privacy policy

We may amend this policy from time to time. If we make any changes that will affect you, we will be sure to let you know. This will always be published publicly on our website here

Legal

Read the following Wiremoney Privacy Policy below.

1. Disclaimer

This Wiremoney website contains information obtained from sources believed to be reliable and has been prepared in good faith and with all reasonable care. Wiremoney makes no warranty, express or implied, concerning the suitability, completeness, quality or exactness of the information and models provided in this website.

Neither Wiremoney, its related entities, nor any of its providers of information, have any liability to the user, or any other third party, for the accuracy of the information or models contained in this website, or for any errors or omissions therein, nor will Wiremoney or any of its providers of information have any liability for the use, interpretation or implementation of the information or models contained herein by any person.

Using any of the products contained on this website involves certain risks. Please ensure that you fully understand these risks before transacting with us. If you are in any doubt as to the nature of these risks, please speak with your financial adviser. The website has been prepared without taking into account your objectives, financial situation or needs. Before acting on the information contained in this website, you should consider whether it is appropriate for you, in light of your objectives, financial situation or needs.

Telephone calls are recorded for training and quality assurance purposes.

The information and material provided on this site may not be reproduced or distributed, in whole or in part, without the prior written consent of Wiremoney.

2. Money Laundering Statement

Wiremoney Money Laundering Statement

The prevention of money laundering is a key focus of regulatory authorities in developed and developing countries around the world. Money laundering regulations are designed to inhibit the movement of funds derived from criminal activity and to restrict the availability of money to fund terrorist activities.

In accordance with our regulatory obligations, we have strict procedures in place to minimise the risk that our service could be used for money laundering purposes including:

  1. Identification of all clients
  2. Monitoring and reporting suspicious transactions
  3. Maintaining records for at least five years
  4. Training staff to recognise suspicious transactions and to be aware of their reporting obligations

In order to further reduce the risk that our service could be used for money laundering purposes, we do not deal in cash at all. We will not accept settlement of your transaction in cash or by cheque. All money is received and remitted by us electronically.

We will not accept you as a client until we are satisfied that you are who you say you are. Furthermore, we reserve the right at any stage to refuse to process your transaction if you fail to provide us with satisfactory information or, if information you have provided to us subsequently appears to be misleading, incorrect or false.

We will not ask you to provide any information that is not necessary to satisfy our legal obligations. You should therefore comply with any request for information promptly. Your failure to do so could, in some circumstances, be regarded as suspicious. You should also assume that all information provided to us could be made available to regulatory authorities in both Australia and the other country associated with your transfer of funds.

WARNING: Money laundering is a criminal offence. You should be aware that, by misusing our service, you could expose yourself to criminal prosecution, as we are bound to automatically report such behaviour to the authorities. Examples of misuse include, but are not limited to:
  1. Breaking a large transaction into smaller transactions to avoid reporting
  2. Providing false or misleading contact details
  3. Providing false identification documents

We do not want your business if the funds you are transferring are sourced from, or are related to, criminal activity.

3. Complaint Policy

Wiremoney is committed to providing a competitive and efficient service its customers. Your feedback is important to us. Please let us know if you are not satisfied with a product or service we have provided. We have simple and clear procedures in place to set out how we will deal with any complaints you may have.

Our complaint process

When you make a complaint with us we will: acknowledge your complaint and make sure we understand the issue; try our best to resolve the issue; keep you informed throughout; maintain a record of your complaint; provide you with details including contact person’s name and reference numbers for you to follow up in case you want to and give you a final response within 40 days (most complaints may be resolved within a few days).

You can make a complaint by a way that is most convenient to you which includes either calling us, emailing us or writing to us.

Our contact information
  1. Complaints Department
  2. Wiremoney Transfers
  3. 9 Pandora Street,
  4. Burpengary QLD 4505
  5. Australia.
  6. Email: complaints@wiremoney.com

The investigation into your complaint will commence as soon as possible with the aim to resolve the matter as quickly as possible, keeping you regularly informed. A final response will be provided to you explaining the assessment of your complaint to you, along with any remedial action or redress. Measures to improve any systems or processes may be made where necessary.

We will deal with any information which you provide to us with confidentiality and it is subject to our Privacy Policy.

External Review

If you are not satisfied with the outcome of your complaint, you can contact the Australian Financial Complaints Authority (AFCA). Please note that before AFCA will deal with your complaint, they generally require that you have provided us with the opportunity to address the complaint by first making the complaint with Wiremoney.

AFCA contact information:

  1. Australian Financial Complaints Authority
  2. GPO Box 3
  3. Melbourne VIC 3001
  4. Australia
  5. Tel: 1800 931 678
  6. Email: info@afca.org.au
  7. Website: www.afca.org.au